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Welcome to Spa
at the Monastery!
Many clients visiting our Spa for the first time have questions about the
Spa or the treatments and packages that we offer. During your visit, our
staff is dedicated to ensuring that your Spa experience is as relaxing and
enjoyable as possible. If you have any further questions or concerns, our
professional staff will be delighted to assist you.
FAQ Contents:
• What
are your hours of operation?
•
Where exactly are you located? Is there parking
available?
•
What else is located at Spa at the Monastery?
• What
should I bring with me when I visit the Spa?
•
Is
there storage for my valuables?
•
How
much notice do you require if I need to reschedule or cancel my
appointment?
•
How
far in advance should I arrive before my appointment?
•
Do
you have services available for men?
•
What
do I wear for my massage?
•
Are
my massage services covered by the Provincial Health Plan?
•
If
I'm in a hurry, can I combine my services?
•
Before
which Spa services should I shower?
•
I
have artificial nails. Can I still have a manicure?
•
How
long should my hair be for waxing to be effective?
•
I'll
be visiting The Spa with a friend. Can we sit together for our manicure
and pedicure?
•
Are
there any Spa services I should not receive due to certain health
conditions?
•
Do
you have a smoking area?
•
If
I would like to leave a gratuity for my service person, how do I do so?
What
are your hours of operation?
We are open:
Monday to Saturday
10:00 - 9:00
Sunday
10:00 - 6:00
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What
else is located at Spa at the Monastery?
Besides the
Hair Salon, Monastery Café offers fresh juices, fruit smoothies and
light cuisine and our retail boutique offers an excellent choice of health
care and beauty products. Spa at the Monastery is also a fully
licensed facility and can cater for special functions. Top
What
should I bring with me when I visit the Spa?
Clothing:
We encourage casual. We provide you with locked lockers and have chosen
luxurious robes and sandals for your comfort during each spa visit. Don't
forget your bathing suit to fully enjoy our pools, steamroom, sauna or
balneo-hydrotherapy treatment. For Body Wraps for men we encourage the
wearing of bathing suits. Appropriate workout attire and footwear are
required for the fitness studio and cardio room.
If you have
received a gift certificate please bring it to the front
reception
desk upon arrival at
the Spa.
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Is
there storage for my valuables?
Yes.
We do provide locked lockers but we suggest you leave all valuables at
home or locked in your hotel's safe. Top
How
much notice do you require if I need to reschedule or cancel my
appointment?
Treatment times and services you select are reserved especially for you;
please notify us 24 hours (48 hours for Packages) in advance
if you must cancel or there will be a charge. All Packages and Spa
days are to be reserved by credit card; a 50% deposit, will be
non-refundable if proper cancellation notice is not received.
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How
far in advance should I book my appointment to be sure I get the time and
day I want?
We
cannot guarantee a set time and day for you. Please contact us at your
earliest convenience to avoid disappointment. Top
How
far in advance should I arrive before my appointment?
You should
arrive 15 minutes before any Spa Treatment. Top
Do
you have services available for men?
We have equal
services available for both men and women. Top
What
do I wear for my massage?
Our therapists
have been trained to respect the ultimate privacy of clients. During each
treatment, the areas of the body not involved are completely covered and
therapists leave the room to allow you to disrobe. Top
Are
my massage services covered by the Provincial Health Plan?
No. But they are covered by individual Health Insurance Plans. Consult
your own health insurance plan for details. We have Registered Massage
Therapists on staff, please indicate at time of booking if your massage
appointment is for health insurance purposes. Top
If
I'm in a hurry, can I combine my services?
We will attempt
to accommodate your schedule pending availability of resources. Top
Before
which Spa services should I shower?
You should
shower before using any of the Pool Therapies Facilities and before all
body therapies including massage. We have shower facilities on the Pool
Floor for men and the 3rd Floor for women. Top
I
have artificial nails. Can I still have a manicure?
Of course. A
manicure improves on all parts of the hand, not just the nails. Top
How
long should my hair be for waxing to be effective?
Your hair should be 1/8 to 1/4 inches long, depending on the thickness of
the hair. Top
I'll
be visiting the Spa with a friend. Can we sit together for our manicure
and pedicure?
When you make
your appointment please ask for particular seating arrangements. We will
make every effort to accommodate your request, but please understand that
is not always possible; space and scheduling limitations can sometimes
restrict seating availability. Top
Are
there any Spa services I should not receive due to certain health
conditions?
Yes. It is
recommended that any known allergies or conditions at the time of booking
be addressed to our staff so they may determine what would be the best
treatment in that circumstance. Women
who are pregnant may wish to avoid services that are heat-stimulating.
Please check with your doctor. Top
Do
you have a smoking area?
No. Spa at
the Monastery is a smoke free building. Top
If
I would like to leave a gratuity for my service person, how do I do so?
Gratuities can
be directed to your service person upon checking out at the
reception
desk. The amount of
the gratuity is at the client's discretion.
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