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Welcome to Spa at
the Monastery!
Many clients visiting our Spa for the first time have questions about the Spa
or the treatments and packages that we offer. During your visit, our staff is
dedicated to ensuring that your Spa experience is as relaxing and enjoyable
as possible. If you have any further questions or concerns, our professional
staff will be delighted to assist you.
FAQ Contents:
• What are your hours of operation?
• Where exactly are you located? Is there parking
available?
• What else is located at Spa at the Monastery?
• What should I bring with me when I visit the Spa?
• Is there storage for my valuables?
• How much notice do you require if I
need to reschedule or cancel my appointment?
• How far in advance should I arrive
before my appointment?
• Do you have services available for
men?
• What do I wear for my massage?
• Are my massage services covered by
the Provincial Health Plan?
• If I'm in a hurry, can I combine my
services?
• Before which Spa services should I
shower?
• I have artificial nails. Can I still
have a manicure?
• How long should my hair be for waxing
to be effective?
• I'll be visiting The Spa with a
friend. Can we sit together for our manicure and pedicure?
• Are there any Spa services I should
not receive due to certain health conditions?
• Do you have a smoking area?
• If I
would like to leave a gratuity for my service person, how do I do so?
What are your hours of operation?
We are open:
Monday to Saturday 10:00 - 9:00
Sunday 10:00 - 6:00
Top
What else is located at Spa at the
Monastery?
Besides the Hair
Salon, Monastery Café offers fresh juices, fruit smoothies and light cuisine and our retail boutique offers an
excellent choice of health care and beauty products. Spa at the Monastery
is also a fully licensed facility and can cater for special functions. Top
What should I bring with me when I
visit the Spa?
Clothing: We encourage casual. We provide you with locked
lockers and have chosen luxurious robes and sandals for your comfort during
each spa visit. Don't forget your bathing suit to fully enjoy our pools,
steamroom, sauna or balneo-hydrotherapy treatment. For Body Wraps for men we
encourage the wearing of bathing suits. Appropriate workout attire and
footwear are required for the fitness studio and cardio room.
If you have received a
gift certificate please bring it to the front reception desk upon arrival at the Spa. Top
Is there storage for my valuables?
Yes. We do provide locked lockers but we suggest you leave all
valuables at home or locked in your hotel's safe.
How much notice do you require if I
need to reschedule or cancel my appointment?
Treatment times and services you select are reserved especially for you;
please notify us 24 hours (48 hours for Packages) in advance if
you must cancel or there will be a charge. All Packages and Spa days
are to be reserved by credit card; a 50% deposit, will be non-refundable if
proper cancellation notice is not received. Top
How far in advance should I book my appointment to be sure I
get the time and day I want?
We cannot guarantee a set time and day for you.
Please contact us at your earliest convenience to avoid disappointment.
How far in
advance should I arrive before my appointment?
You should arrive
15 minutes before any Spa Treatment. Top
Do you have services available for men?
We have equal
services available for both men and women.
What do I wear for my massage?
Our therapists have
been trained to respect the ultimate privacy of clients. During each
treatment, the areas of the body not involved are completely covered and
therapists leave the room to allow you to disrobe. Top
Are my massage services covered by
the Provincial Health Plan?
No. But they are covered by individual Health Insurance Plans. Consult your
own health insurance plan for details. We have Registered Massage Therapists
on staff, please indicate at time of booking if your massage appointment is
for health insurance purposes.
If I'm in a hurry, can I combine my services?
We will attempt to
accommodate your schedule pending availability of resources. Top
Before which Spa
services should I shower?
You should shower
before using any of the Pool Therapies Facilities and before all body
therapies including massage. We have shower facilities on the Pool Floor for
men and the 3rd Floor for women.
I have artificial nails. Can I
still have a manicure?
Of course. A
manicure improves on all parts of the hand, not just the nails. Top
How long should my hair be for
waxing to be effective?
Your hair should be 1/8 to 1/4 inches long, depending on the thickness of the
hair.
I'll be visiting the Spa with a
friend. Can we sit together for our manicure and pedicure?
When you make your
appointment please ask for particular seating arrangements. We will make
every effort to accommodate your request, but please understand that is not
always possible; space and scheduling limitations can sometimes restrict
seating availability. Top
Are there any Spa services I should not receive due to certain
health conditions?
Yes. It is
recommended that any known allergies or conditions at the time of booking be
addressed to our staff so they may determine what would be the best treatment
in that circumstance.
Women who are pregnant may wish to avoid services that are
heat-stimulating. Please check with your doctor.
Do you have a smoking area?
No. Spa at the
Monastery is a smoke free building. Top
If I would like to
leave a gratuity for my service person, how do I do so?
Gratuities can be
directed to your service person upon checking out at the
reception desk. The amount of the
gratuity is at the client's discretion.
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